Returns Policy

Returns & Exchanges Policy

At Jewels By Bae, we want you to love your new jewellery. If you're not completely satisfied with your purchase, we offer hassle-free returns and exchanges.

Eligibility for Returns:

Time Frame: You may return items within 7 days of receiving your order at your own cost.

Condition: Items must be unworn, unaltered, and in their original packaging with all tags attached.

Non-Returnable Items: By law earrings and any piercing jewellery cannot be returned.  Any customised or personalised jewellery, final sale items, and gift cards are not eligible for returns.  

How to Initiate a Return

Contact Us: Email our customer service team at hello@jewelsbybae.com with your order number and the reason for your return or exchange.

Return Authorisation: Once your return is approved, we will provide instructions for shipping the item(s) back to us.

Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.  Shipping costs from online purchases change of mind reasons are non-refundable.

Refund Process:

Once your return is received and inspected, we will notify you via email.

If approved, a refund will be processed to your original payment method within 5-7 business days.

Shipping charges are non-refundable, except for damaged or incorrect items.

Damaged or Incorrect Items:

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We will offer a replacement or full refund, including shipping costs.

International Returns:

For international returns, customers are responsible for shipping fees and any customs duties. Please allow extra time for the return to be processed.

Questions?
Our customer support team is here to help! Email us at hello@jewelsbybae.com